Privacy Policy

Introduction

Artek Nexus Inc. (“Artek Nexus,” “we,” or “our”) is a company based in Montréal, Québec. We operate the website arteknexus.com (the “Website”) and are committed to protecting your privacy. This Privacy Policy describes how we handle the personal information you share with us when using the Website.

By visiting or using the Website, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Policy, please do not use the Website.

Information We Collect

We collect personal information in a few different ways, depending on how you interact with us:

Personal Information You Provide

When you complete a contact form, register for updates, or otherwise reach out, we may ask for details such as your name, email address, phone number, postal address, job title, organization name, and the content of your message.

Communications and Support Data

We keep records of our communications with you. This includes any information you provide in email exchanges, contact forms, or conversations with our support or sales teams.

Usage and Technical Data

When you browse the Website, we may automatically collect technical information such as your IP address, browser type, device characteristics, operating system, pages viewed, links clicked, and the referring domain. We use Vercel Web Analytics to measure visits and events such as starting or successfully sending an inquiry, without analytics cookies. Custom events contain controlled labels such as language, service, campaign source and public landing page, never contact details or form contents. Our integration removes arbitrary query parameters from page URLs and respects browser Do Not Track and Global Privacy Control signals.

How We Use Information

Artek Nexus uses the information described above for the following purposes:

• Services and Communication: To respond to your inquiries, provide the services or information you request, deliver newsletters or marketing messages (with your consent), and maintain our relationship with you.
• Improving Services: To analyze how the Website is used, refine content and functionality, and develop new features that improve your experience.
• Legal and Security: To comply with legal obligations, enforce our policies, and protect the rights, safety, and security of Artek Nexus, our users, and others.

We do not use your personal information for unrelated purposes without your consent.

Sharing of Information

We do not sell or rent your personal information. We may share personal information only in the following situations:

• Service Providers: We may engage trusted third parties to perform services such as hosting, analytics, communications, or payment processing. These providers may access personal information solely to perform tasks on our behalf and must protect it in accordance with our instructions.
• Business Transfers: If Artek Nexus is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction. We will require any successor to use the information in accordance with this Policy.
• Legal Requirements: We may disclose information if required to do so by law or in response to legal processes, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include secure servers, encryption where appropriate, and access controls. No method of transmission or storage is completely secure, but we strive to protect your information in line with industry best practices.

Your Rights

Depending on your location and applicable laws, you may have rights to:

• Request access to the personal information we hold about you.
• Ask us to correct or update inaccurate or incomplete information.
• Request deletion of your personal information or withdraw consent where processing is based on consent.
• Object to certain processing activities or request a portable copy of your data.

To exercise these rights, please contact us using the details below. We may need to verify your identity before we can respond. We will reply in accordance with applicable privacy laws.

Cookies and Tracking Technologies

We use Vercel Web Analytics without analytics cookies. We also use Cloudflare Turnstile on inquiry forms to help distinguish visitors from automated abuse; this involves processing technical browser and device signals. Browser storage may be used for security or to exclude our own internal visits from analytics.

To associate visits from ChatGPT with inquiries, we may keep a fixed source label, a recognised public landing-page path and an expiry time in this tab’s session storage. This attribution is valid for up to 30 minutes. It contains no personal identifiers, full referring URLs, arbitrary URL parameters or form contents.

We do not use Google, LinkedIn or Facebook advertising pixels on this Website. External websites you choose to visit have their own privacy practices. Blocking scripts or browser storage can affect features such as form verification.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will post a prominent notice on the Website or contact you directly when appropriate. The “Last updated” date at the top of this page indicates when the Policy was most recently revised.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Governing Law

This Privacy Policy is governed by the laws of the Province of Québec and the federal laws of Canada. Any disputes arising out of or relating to this Policy are subject to the exclusive jurisdiction of the courts located in Montréal, Québec, Canada.